Return policy

Please note: We don`t offer free returns. There are associated costs with
returns.
Is it possible to return my order?
Yes, it is possible. If you are not satisfied with the items you have ordered,
you have the option to return them within 14 days of receipt.
In this case, the return must meet the following conditions:
● The return must include all necessary parts, components, and
packaging exactly as the product was received.
● Damage due to careless handling is excluded; the product must
be in its original condition.
● Products where hygiene is important must be thoroughly cleaned
before being returned.
● We reserve the right to charge shipping costs to the customer.
A return will be processed within 7 working days, and if the conditions are
met, the return will be officially acknowledged within this period.
We reserve the right to refuse returned items if we suspect they have been
used or damaged beyond our control.
How can I return my order?
If your order meets the above conditions, please follow these steps to
initiate the return process:
● Send an email to: contact@montrose-losangeles.com
● Ensure that the email includes the following information:

○ Order number
○ Reason for the return request
○ Photo of the product in case of damage
○ First name + last name of the customer
○ Customer's address

We will then contact you and provide you with the return address. Please
do not send the return to the sender; we will provide you with the correct
address. You, as the customer, are responsible for the shipping costs to
return the product.
Cancellation
The consumer has a right of withdrawal in accordance with the following
provision if: The consumer is a natural person who enters into a legal
transaction for purposes that are predominantly not related to his
commercial or independent professional activity:
CANCELLATION CONDITIONS
The cancellation of an order is absolutely possible, as long as it is reported
to the customer service team within 1 hour. After 1 hour, this is no longer
possible, as the order will already be in processing.
Right of withdrawal
The withdrawal period is 14 days from the day on which you or a third party
named by you, who is not the carrier, receives the goods or has taken
possession of them.
Because we operate with a fully automated system, orders are processed
as soon as they are placed. Therefore, we cannot interrupt the shipping
process until delivery, so refunds are not possible upon receipt of the
goods.
To exercise your right of withdrawal, you must inform us (Montrose Los
Angeles) of your decision to withdraw from this contract by means of a
clear statement (e.g., by email). The withdrawal is complete when we
receive the goods. The costs of returning the goods are borne by the buyer.
Please note that there may be longer transit times for shipments en route
from Asia or America.

If the goods are already on their way to you, cancellation is not possible.
Please wait until you have received the goods and then return them to us.
Of course, you can inform us in advance of your cancellation.
To ensure that your return is processed as quickly as possible, we ask you
to send us a shipping confirmation.

Damaged/Faulty Item(s) Received
If you have received damaged or faulty item(s), please contact our
customer service team. Kindly include photos as proof and clearly describe
the issue. If we determine that the fault lies on our end, we will send
replacement items to you free of charge.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments
received from you, with the exception of the costs of delivery (with the
exception of the supplementary costs resulting from your choice of a type
of delivery other than the least expensive type of standard delivery offered
by us), without undue delay and in any event not later than 14 days from
the day on which we are informed about your decision to withdraw from this
contract and about your receipt of the goods. For this repayment, we will
use the same means of payment that you used for the original transaction,
unless expressly agreed otherwise with you; in no case will you be charged
any fees for this repayment.
Please note that all returns are sent to our central warehouse in Asia or
America, at the customer ́s expense.